SG1fanatic9 Posted September 17, 2021 Share Posted September 17, 2021 (edited) Tried reading the book multiple times but get the same message. Emailed support and all they say is download the latest version of the pdf. Would tell them it didn't work and they send me the exact same message almost like it's automated. Edited September 21, 2021 by SG1fanatic9 Quote Link to comment Share on other sites More sharing options...
Hobbster Posted October 3, 2021 Share Posted October 3, 2021 Tried to look that up out of curiosity. I only found some tutorial explaining that some third party software might be able to read DRM protected pdfs on a Kindle Fire, but the Kindle itself does not. This seems to be a restriction of the Kindle Fire, not of the pdf. If this is true, support won't be able to help you, because there's nothing they can do (except maybe release the books on amazon kindle one day, but that's not a support decision since this requires contracts with amazon etc.). I myself read it on a Fire 10 which works just fine. I'm sorry that I cannot give you any other advise but to try it on any other device/pc/notebook/tablet capable of opening drm protected pdf files. Quote Link to comment Share on other sites More sharing options...
Deadroach Posted October 6, 2021 Share Posted October 6, 2021 On 10/3/2021 at 3:46 PM, Hobbster said: Tried to look that up out of curiosity. I only found some tutorial explaining that some third party software might be able to read DRM protected pdfs on a Kindle Fire, but the Kindle itself does not. This seems to be a restriction of the Kindle Fire, not of the pdf. If this is true, support won't be able to help you, because there's nothing they can do (except maybe release the books on amazon kindle one day, but that's not a support decision since this requires contracts with amazon etc.). I myself read it on a Fire 10 which works just fine. I'm sorry that I cannot give you any other advise but to try it on any other device/pc/notebook/tablet capable of opening drm protected pdf files. Are you reading it through the Kindle app on the Fire 10 or a .pdf viewer? I get the same error when reading on the Kindle app, but I sideloaded acrobat and can read it using that. Quote Link to comment Share on other sites More sharing options...
Hobbster Posted October 7, 2021 Share Posted October 7, 2021 5 hours ago, Deadroach said: Are you reading it through the Kindle app on the Fire 10 or a .pdf viewer? I get the same error when reading on the Kindle app, but I sideloaded acrobat and can read it using that. Acrobat or Librera Pro, I have unleashed the tablet Quote Link to comment Share on other sites More sharing options...
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